Job Title: Operational Clerk
Organization: Frank Management Consult Limited
Location:Kampala, Uganda
About US:
Our client, a fastest growing international micro-finance seeks qualified and experienced Ugandan nationals to urgently fill the above position
Key Duties and Responsibilities:
Ensure that set standards pertaining Marketing and Customer Service are exceeded.
Ensure that every opportunity to generate sales leads to the Sales Consultants and Loan Officers are maximized.
Ensure the generation of leads through superior Customer Service to Walk in Clients, Existing Clients and Telephonic Enquiries.
To form the support base for Loan Officers and all other Staff within the Branch
To form a link between Head Office and other branch staff and to assist Branch Staff and Head Office in solving queries
Capturing and Verification of All Loan Application and Information.
To ensure that production targets are met through rendering effective backup and support services to all Branch Staff.
To effect healthy administrative processes within the branch.
Assess and provide feedback on customer satisfaction.
Detailed Job Tasks:
1. Administration:
To ensure that all administrative tasks in the branch
To ensure that credit granting (affordability calculations), are done according to the East Africa Training Manual/NSA Origination procedures, and are strictly adhered to.
Ensure that all loan application are captured on NSA correctly and accurately.
To manage the filing process by ensuring that all loan application have the necessary documentation
Maintaining files as per the prescribed standard and format
Updating the Repayment Control Sheets on a daily basis
Ensure that the correct Procedures are followed when receipting, updating and reporting on payments.
Monitor pending disbursement lists and follow up on any variances daily.
Ensure that reports and administrative requirements are submitted in time.
Ensure that all staff in the branch adhere to all Company policies and procedures at all times.
Monitor, control and report on telephone usage in the branch through the completion of the Branch telephone register in respect of all calls made from the branch.
2. Customer Service
Offer a professional, friendly and efficient service to customers focused on building relationships at all times
Ensure that you are conversant with all services and products offered by the company.
Ensure that all customer complaints/queries are dealt with immediately and that a record is kept of all actions taken to resolve the complaint and that the customer receives regular feedback regarding progress.
Ensure that all customer complaints are recorded in the "Customer complaints register".
Forward all successful sales leads to the Branch Manager for allocation to the loan officers
Seeing every client as a potential sales opportunity.
Listening attentively to the client's needs and suggesting a suitable product.
Being friendly and accommodating.
Offering assistance before it is asked.
Greeting the client in a welcoming manner.
Always acknowledging a person entering the branch.
3. Marketing
Ensure that you contribute to the profitability of the branch by meeting repeat and walk in sales leads targets set by management
Assist the Branch Manager and contribute to marketing initiatives.
Distribute marketing material as and when instructed by the Branch Manager.
4. Corporate Image
Assist the Branch Manager in keeping the branch and your work area neat at all times.
Ensure that the marketing material in the branch is neatly displayed and that display windows are clean at all times.
Advise the Branch Manager timeously on the ordering of additional marketing material.
Ensure that maintenance issues are reported to the Branch Manager.
5. Company Assets
Ensure that you update and maintain the asset register on a monthly basis
Ensure that staff in the branch use equipment for the purpose intended.
6. General
Attend training and meetings as and when requested by management.
Ensure that you are presentable at all times and that you adhere to the company's dress code.
Ensure that you submit your annual leave planning to your manager in January of each year.
Ensure that you complete your attendance register daily and that you submit it to your manager for verification.
Ensure that company procedure pertaining to security is maintained and that you adhere to the company policy in regard to securing branch keys.
Take the necessary steps in the event of theft, burglary or fire.
Perform any additional duties over and above the ones listed in this job description as and when required by Management.
Qualifications, Skills and Experience:
The applicant should hold a Bachelor's degree in Business or a related field
Two years’ administrative/Customer service experiences and recommended
Two (2) years sales and marketing experience
Good communication/listening skills
Customer service focused
Computer literacy skills
Assertiveness
How to Apply:
If you meet the above minimum requirement, urgently email your to
Frank Management Consult Limited
Nyaku House, 1st Floor, Kampala, Uganda
Please send via Email to: info@frank-mgt.com and also copy Hresourcefrank@yahoo.com
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