Job Title: Customer Service Engineering Manager
Organization: Umeme Limited
REF: CTO 4
Deadline: Monday 30th September, 2013 by 17:00Reports to: Networks Asset Manager
About Umeme:
Umeme Limited is an Electricity Distribution Company listed on the Uganda and Nairobi Securities Exchange, with Actis’ Infrastructure 2 fund as a majority investor. Actis is a leading investor in the emerging markets, managing over US$4.8bn worth of investment on behalf of more than 100 institutional investors, including the Commonwealth Development Corporation (CDC), a UK Government owned company.
Job Summary:
The Job holder will be responsible for the delivery of Customer Engineering Services across the organization
Key Duties and Responsibilities:
· Managing the Customer Services Engineering territory assigned including the Human, Material, Financial and System resources available ,in a planned fashion
· Managing all resources with safety as a priority
· Reflecting customer service , system improvement and technical loss reduction priorities, in submissions to Maintenance, Networks Losses Planning and Design
· Contributing to the design and delivery of planned maintenance programmes
· Managing directly Planned and Unplanned outages in accordance with protocols
· Specific responsibility for “one stop “service to Key Accounts in area of control\
· Contributing to Departmental strategies and plans
Qualifications, Skills and Experience:
The applicant should possess a degree in Electrical Engineering 5 (five) years experience in industry.
Excellent communications skills both verbal and written
Good report writing skills
IT Literacy
Possess a capacity to see big picture while keeping sight of priorities
Capacity to plan, contribute to plans and to deliver systematically avoiding crises
Ability to interact with Customers and People at all levels with composure and conviction
How to Apply:
All interested candidates should send their applications clearly detailing your suitability for the position in terms of required qualifications and experience to recruit.hr@umeme.co.ug .
NB: Please DO NOT send CVs. Please indicate the job you are applying for in the subject line.
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