Job Title: Customer Support Engineer
Organization: Sysnet Solutions Ltd
Job Location: Kampala, Uganda
Deadline: 20th February, 2014
About Sysnet:
Sysnet Solutions Limited is the leading innovating ICT Company in Uganda. With particular strengths in ensuring customer satisfaction by providing stable and lasting solutions that are both cost efficient and reliable. We pride ourselves on being positioned to provide both individuals and organizations alike with scalable solutions based on each client’s specific needs. Sysnet Solutions Limited provides reliable, world class communications services to Businesses, Institutions, Communities and Individual customers. We focus on consumer needs, offering the highest quality of products and services to the market.
Key Duties and Responsibilities:
Charged with direct interaction with customers and channel partners in support of new and existing products in our growing network of utility and wireless networking products.
Works with other internal engineering teams to resolve customer issues that have not been solved through problem replication or known solutions.
Give level 1 support to all customers
Host meetings with internal teams as required to keep all stake holders informed of high profile / impact customer issues as recorded in the issue management system
Qualifications, Skills and Experience:
The applicant must possess at least 2-3 years in Field experience in the installation of Cisco switching / HP servers / structured cabling systems and related products
The job suitor must have experience in an ISP environment
Good knowledge and understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
Possess excellent technical and analytical skills.
Solid experience in problem analysis and resolution of software problems.
Proven ability to function in a self-directed environment.
The applicant should excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
Highly innovative thinker who is positive, proactive, and readily embraces change.
Ability to handle clients professionally during all interfaces.
Prior sales support to help the sales team and end users select, optimal installation configurations in a complex network environment.
Strong written and verbal communication skills.
How to Apply:
All suitably qualified and interested candidates should send their application letters and detailed CVs via E-mailto: hr@sysnet.ug
No comments:
Post a Comment