HEAD, CLIENT SERVICES,(UCC)- Employment, career opportunity in Uganda

HEAD, CLIENT SERVICES
Organisation:    Uganda Communications Commission (UCC)
Deadline: 18th Oct 2013
Job Information    
UCC is inviting applications from suitably qualified and dynamic candidates to fill the following position in the African Advanced Level Telecommunications Institute (AFRALTI). The African Advanced Level Telecommunications Institute (AFRALTI) based in Nairobi, Kenya, is a leading Intergovernmental Organisation and Centre of Excellence which is mandated with the provisioning of Information and Communication Technology Training and Consultancy in English-speaking Africa.
POSITION: HEAD, CLIENT SERVICES

Purpose of the Job:
To promote the activities of AFRALTI into client organisations with the objective of increasing the uptake of Afralti’s products and services as a customer champion offering a one-stop shop concept.
Main Functions:
• Promotes AFRALTI as an agency for sustainable development in Human Capital Development within Africa;
• Drives Account Management as a business philosophy within AFRALTI and client organisations;
• Coordinates the Sales function within the Account Teams.
• Coordinates activities within client organisation through establishment of a contact strategy;
• Develops templates to be used in interactions between the Institute and the market at large, and;
• Project manages the initiatives between AFRALTI and client organisations.

Main Outcomes:
• Training needs within the ICT eco-system
• Client Development plans
• Customer Service Plans
• Customer satisfaction index
• Client budgets

Job Responsibilities:
The person will be responsible for:
• Identifying market opportunities for the human capacity development;
• Presenting AFRALTI as the premier provider of human capacity development solutions in ICT;
• Collaborating with partners in solving human capacity development challenges in ICT;
• Promoting the Institute’s knowledge products to clients’ organisations;
• Helping to establish and maintain the Institute as a Centre of Excellence by adopting best practices in
Sales and Customer Services;
• Promoting the development of account management practice as a business philosophy;
• Championing best in class customer satisfaction programmes, and;
• Team building with colleagues, partners and clients.
Qualifications and Experience:
• Applicants must be holders of a Masters University degree with a Marketing/MIS major;
• Selling qualification will be an added advantage;
• Customer services practitioner for six (6) or more years in an ICT environment;
• Proven and demonstrated interpersonal skills;
• Facilitation and coordination skills will be appreciated, and;
• National of a member state of AFRALTI.
Conditions of Service:
• The position has tenure of three (3) years renewable subject to satisfactory performance

Remuneration Package:
A competitive remuneration package including a basic salary, house allowance, education allowance, medical subsidy, commensurate with the responsibilities of the post will be offered to the successful candidate. If you believe you have the relevant qualifications, experience and aptitude to fill this post, please submit your application letter with a comprehensive CV, email and telephone contacts, one passport-size photograph, current remuneration, three reputable referees and their contacts, two of whom must hold or have held senior management positions.
Hand delivered applications clearly marked with position on the envelope should be sent to the address below:

The Executive Director
Uganda Communications Commission
Plot 41-42 Spring Road, Bugolobi
P. O. Box 7376, KAMPALA
Tel: +256-41-4339000; +256-2339000
The deadline for receiving the applications is October 18, 2013