HELP DESK TECHNICIAN (Uganda Management Institute) -jobs in Uganda

Job title: HELP DESK TECHNICIAN
Post(s):1
Salary Scale: UM6
Report to: Systems Administrator
Background Information:
Uganda Management Institute (UMI) is a Management Development Institution with a mission “to excel in developing sustainable management capacity”. It provides management training, consultancy and research services in response to the demands of the public, private, and NGO sectors. In addition to short performance improvement management skills development courses, the Institute offers high quality career development management courses at Certificate, Diploma, Postgraduate Diploma and Higher Degree Levels. The Institute’s activities are currently carried out at the main campus in Kampala and its Outreach Centers in Mbarara, Gulu and Mbale. In order to carry out its functions efficiently and effectively, the Institute seeks to recruit suitably qualified persons in the following full time posts:

(a) DUTIES AND RESPONSIBILITIES:
(i) Logging support calls received by telephone, email or in person, prioritizing and scheduling problems.
(ii) Applying diagnostic utilities to aid in troubleshooting and providing technical assistance to users.
(iii) Performing hands-on fixes at the desktop level, including installing and upgrading software.
(iv) Developing help sheets and frequently asked questions lists for end users.
(v) Performing preventive maintenance, including checking and cleaning of workstations, printers and other peripherals
(vi) Providing individual instruction and training to staff and / or participants on computer hardware and software.
(vii) Supervising ICT Trainees performing similar work.
(viii) Liaising with the Computer Operator to ensure computer labs are operating effectively.
(ix) Providing periodic activity progress reports to Systems Administrator for action.
(x) Maintaining the resource Centre, laboratories and ensuring they are in good state and all necessary applications to be used for study
(b) PERSON SPECIFICATIONS:
(i) A graduate in Computer Science or Information Technology from a recognized University/ Institution.
(ii) A proven training in Microsoft help desk support or CompTIA A+ (PC Technician);
(iii) Should have one year’s relevant experience gained in a reputable organization;
(iv) Should be self-driven, results-oriented, versatile, customer -focused, innovative and a team player.
REWARDS AND OTHER TERMS OF SERVICE
Successful candidates will, on being confirmed in appointment, be offered five-year renewable contracts, a competitive basic salary complemented by housing allowance, medical allowance, transport allowance and an attractive gratuity scheme. Staff are also provided with support for continuous personal development.
MODE OF APPLICATION:
Applications with comprehensive typed CV, certified copies of transcripts and certificates together with the applicant’s telephone contact, names, addresses and telephone numbers of three referees should be received by the address below not later than 5.00pm Friday 4, October 2013.
The Human Resource Manager Uganda Management Institute
Plot 44 - 52 Jinja Road
P. O. Box 20131 KAMPALA
Tel: 259722/ 265139/ 265140/265138
Fax No. 259581 E-mail: admin@umi.ac.ug
Please note:
Those who applied before for the re-advertised positions need not to re-apply. Applicants are required to declare all their qualifications including those in progress.