Job title: Account Relationship Manager
Organization:IAA Health Care
Location:Kampala,uganda
Deadline: 4 th, October 2013,
Reports to: Director Sales & Marketing.
IAA the leading Heath Membership organization
in Uganda is looking for a passionate Account
Relationship Manager to be in charge of the
retention function for its growing clientele.
The successful candidate will be responsible for
developing long-term relationships with customers,
connecting with key business executives and all
stakeholders. You will liaise between customers
and cross-functional internal teams to give timely
feedback to our clients with a view of improving
customer satisfaction and retention.
Responsibilities:
• Operate as the lead point of contact for any and
all matters specific to your customers.
• Build and maintain strong, long-lasting customer
relationships
• Develop a trusted advisor relationship with key
customer stakeholders and executives.
• Conduct sensitization for new customers on
benefits, processes and procedures to manage
expectations.
• Conduct courtesy calls, have monthly/quarterly
meetings with customers, give feed back and
communicate key insights to management.
• Analyse utilization reports on a quarterly
basis and discuss loss ratios periodically with
management and customers.
• Plan and coordinate health education sessions
for customers.
• Identify and grow opportunities within existing
accounts and collaborate with sales team to
ensure growth attainment.
• Assist with high severity requests or issue
escalations as needed
Requirements:
• 3 years of account management experience in a
service industry or any other relevant experience.
• Demonstrated ability to communicate, present
and influence effectively at all levels of the
organization, including executives.
• Experience in delivering client-focused solutions
based on customer needs
• Proven ability to manage multiple projects at a
time while paying strict attention to detail
• Excellent listening, negotiation and presentation
skills
• Excellent verbal and written communications
skills
• A degree in Business administration or its
equivalent.
How to apply:
Send your C.V via mail to: iaa@img.co.ug
Or send your CV to:
P.O.Box 4686, Kampala
Or deliver at IHK –HR office
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