Customer Care Representative(National Medical Stores)-Job vacancy in Uganda

Job Title: Customer Care Representative, West Nile Region
Job Ref: NMS 2013/25
Organization: National Medical Stores
Reports to: Customer Care Officer
Salary Scale: Grade 7
Location: Entebbe, Uganda
Deadline: 15th November 2013 by 5PM
About NMS:
National Medical Stores is an autonomous Corporation that was established by an Act of Parliament 1993. Our mandate is to procure, store and distribute medicines and other medical supplies to public health facilities. Our vision is “A Population with Adequate and Accessible Quality Medicines and Medical Supplies.” Our Mission is “To effectively and efficiently supply essential medicines and medical supplies to public health facilities in Uganda”

Job Summary:
The Customer Care Representative is responsible for acting as a liaison between NMS and Customers and other stakeholders within the West Nile region to resolve or report on pertinent issues, monitor service delivery, coordinate different stakeholders to ensure that NMS delivers on its mandate effectively. As part of NMS customer service team, he or she provides technical support to customers /stakeholders and acts as a communication channel between them and NMS.

Key Duties & Responsibilities:
    Conduct field visits to monitor service delivery of health facilities within the region
    Carry out continuous Monitoring and evaluation activities at Health Facilities as per the approved procedures
    Co-ordinate the offices of NMS Headquarters, its Distributors, District Health Officers, District Security Organizations and Health facility in-charges to ensure that timely and accountable delivery of supplies to the Districts and last destinations (Health Facilities) is made.
    Manage specific/special Customer requests to ensure timely responses.
    Receive and report to NMS on Customer/other stakeholder complaints and ensure that feedback is given timely and is consistent to closure of issues.
    Prepare daily, weekly, Monthly statistical reports as appropriate.
    Assisting the Customer Care Officer as required.
    Meet the objectives and performance measures agreed with the Customer Care Officer.

Qualifications, Skills and Experience:
    The candidate should possess an Honors Degree in Business Administration or Commerce
    At least three years working experience in the field of Customer Care.
    Computer literacy a must
    Possess a valid Class B Driving License with a clean driving record
    Training in customer Service is an added advantage
    The applicant must be fluent in the two most commonly spoken languages in the area where the office is located.


How to Apply:
All interested candidates should send their via post or hand deliver applications to: The Head of Human Resource and Support Services, National Medical Stores, Plot 4-12, Nsamizi Road, P.O Box 16, Entebbe, Uganda.

The applications should include updated CVs that should include names and addresses of the last two employers with hand written applications indicating the reference number of the position you are applying for and giving three referees with their full time telephone contacts, email and postal addresses indicated on the application letter.
Photocopies of the original academic documents should be attached.

Please note that National Medical Stores reserves the right to verify Photocopies of the academic documents attached with the relevant awarding institutions to authenticate their validity. Any form of canvassing will lead to automatic disqualification. Only candidates who meet the specifications indicated for the jobs will be contacted.

NB: National Medical Stores is an equal opportunity employer.