Job Title: Customer Care Advisor
Organization: Mott MacDonald
Location: Kampala, Uganda
About Mott MacDonald:
Mott MacDonald is a leading, employee-owned global management, engineering and development consultancy with £1 billion revenue and more than 14,000 staff working in 140 countries for both the public and private sectors. Mott MacDonald’s core business sectors cover buildings, transport, energy, water, environment, health, education, industry, oil and gas, communications and international development. The company has won many commercial and industry awards, including being named ‘International Consultancy of the year’ (NCE/ACE) and placed 13th in the UK’s Sunday Times ‘25 Best Big Companies to Work For’ survey in 2011.
Key Duties and Responsibilities:
Attend to project Affected Person (PAPs)
Compile a monthly list of frequently asked questions
Assist to put PAPs and any other progress reports together
Assist when requested to organise meetings and take minutes of meetings
Actively seek out information not readily available
Communication and Teamwork :
Ensure that there is effective flow of information within the team
Assist the PM to oversee the activities in the Communication Center
Ensure that video / audio copies of meetings are well kept to act as evidence of what was agreed.
Be a part of the team and respect team members for their differing contribution to the team
General:
Assist colleagues in as necessary during high workloads
Perform any other duties as reasonably requested
Prioritize work to ensure that urgent and important work is completed involvement in adhoc projects
Qualifications, Skills and Experience:
The applicant should hold a relevant Bachelor's Degree
Technical Competencies:
Attention to detail
Technical capability
Understanding of technical standard (s)
Project delivery
Familiarity with relevant software
Excellent analytical skills
Behavioural Competencies:
Personal drive
Team work
Problem solving
Initiating Action
Seeking to improve personal knowledge
How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the Recruitment website by entering their e-mail addresses
Please visit web link below and click Apply now if convinced you have the job requirements
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