Job Title: Head, Client Services
Organization: Uganda Communications Commission (UCC)
Location: Kampala, Uganda
Reports to: Consumer Affairs Officer (Advocacy)
Deadline: 18th Oct 2013 By 17:00 Hrs
About UCC:
The Uganda Communications Commission (UCC) is according to its website "the regulator of the communications industry in Uganda". Among the responsibilities of the UCC are licensing, regulation, infrastructure development and attention to rural communication service. UCC is inviting applications from suitably qualified and dynamic candidates to fill the following position in the African Advanced Level Telecommunications Institute (AFRALTI). The African Advanced Level Telecommunications Institute (AFRALTI) based in Nairobi, Kenya, is a leading Intergovernmental Organisation and Centre of Excellence which is mandated with the provisioning of Information and Communication Technology Training and Consultancy in English-speaking Africa.
Job Summary: The Head, Client Services will primarily promote the activities of AFRALTI into client organizations with the objective of increasing the uptake of Afralti’s products and services as a customer champion offering a one-stop shop concept.
Key Duties and Responsibilities:
Promotes AFRALTI as an agency for sustainable development in Human Capital Development within Africa;
Steers Account Management as a business philosophy within AFRALTI and client organisations;
Coordinates the Sales function within the Account Teams.
Coordinates activities within client organisation through establishment of a contact strategy;
Develops templates to be used in interactions between the Institute and the market at large, and;
Project manages the initiatives between AFRALTI and client organisations.
Identifying market opportunities for the human capacity development;
Presenting AFRALTI as the premier provider of human capacity development solutions in ICT;
Collaborating with partners in solving human capacity development challenges in ICT; Promoting the Institute’s knowledge products to clients’ organisations;
Assisting in the establishment and maintaining of the Institute as a Centre of Excellence by adopting best practices in Sales and Customer Services;
Promoting the development of account management practice as a business philosophy;
Championing best in class customer satisfaction programmes, and;
Team building with colleagues, partners and clients.
Key Outputs:
Training needs within the ICT eco-system
Client Development plans
Customer Service Plans
Customer satisfaction index
Client budgets
Qualifications, Skills and Experience:
All suitable candidates must be holders of a Masters’ University degree with a Marketing/MIS major;
Selling qualification will be an added advantage;
Customer services practitioner for six (6) or more years in an ICT environment;
Proven and demonstrated interpersonal skills;
Facilitation and coordination skills will be appreciated, and;
National of a member state of AFRALTI.
Terms and Conditions of Service: The position has tenure of three (3) years renewable subject to satisfactory performance Remuneration Package: A competitive remuneration package including a basic salary, house allowance, education allowance, medical subsidy, commensurate with the responsibilities of the post will be offered to the successful candidate.
How to Apply:
If you believe you possess the relevant qualifications, experience and aptitude to fill the aforementioned post, please submit your application letter with an updated comprehensive CV, email and telephone contacts, one passport-size photograph, current remuneration, three reputable referees and their contacts, two of whom must hold or have held senior management positions. Hand delivered applications clearly marked with position on the envelope should be sent to the address below: The Executive Director, Uganda Communications Commission, Plot 41-42 Spring Road, Bugolobi P. O. Box 7376, Kampala, Uganda Tel: +256-41-4339000; +256-2339000 The deadline for receiving the applications is October 18, 2013
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