Organisation: Barclays Bank Uganda
Job Location: Kampala, Uganda
Deadline: 17th January, 2014
Reports to: IT Change Manager
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Job Summary:
The UAT & Release Manager will be responsible for the provision of support to all the business units in coordinating User Acceptance Testing for all bank system changes/enhancements. He/ she will also act as a link between business units IT and external support team (BTCI and GTS) for In-country Release management on all the periodic releases (changes) in the Bank Systems and with existing customers where they are expected to increase “wallet share”.
Key Duties & Responsibilities:
1. Business Support (60%)
Be the main contact point for the testing within the Business (IT, Operational areas and centers) and outside with International testing team
Manage the filing of all records related to UAT and Change Releases.
Participate in system change/releases/project meetings where UAT input is required.
Manage audit & snap checks exceptions for remediation that relate to UAT.
Ensure timely submission of UAT Department returns.
Managing the User Acceptance testing for the releases and ensuring all fixes are tested on time by the business and signoffs received.
Consolidating the sanity testing and live proving plan for release management.
Work with all IT managers and other teams to ensure the testing requirements are fulfilled.
Follow up of Live proving results and update the stakeholders appropriately.
Getting the business wish list from all business teams within Uganda to prepare and finalize the scope for the release management.
Attending all Release Review Board (RRB) meetings regularly and putting and highlighting the business pain areas.
Working closely with project/change initiators to provide support in UAT
Working closely with the Application Support and IT Change Teams to monitor and track Releases and Change requests for the same
Make presentation to business and other workstreams on the activities and function of the testing workstream.
Identify any Gaps existing/ Assist in the development of test cases/scripts (show initiative) for UAT testing in support of the business units.
Assist in the preparation, delivery and review of UAT & Release documents to ensure a detailed End to End process documentation.
Participate in system change/releases/project meetings where UAT input is required.
Deliver team deliverables in quality and timely manner.
Review and amend test cases/scripts as required by the change team.
Work with the business to identify and resolve operational risks and gaps introduced by changes in the system to the business.
Producing periodic (scheduled & ad hoc) MI on IT changes.
Taking & circulating minutes in UAT planning, progress and sign-off meetings.
Following up on UAT audit & snap checks exceptions for remediation.
Ensuring that UAT team documents are up-to date (signed, signature verified etc) as per audit requirements and filed.
Ensuring submission of UAT returns on time.
Be a team player by supporting the other Change, Project, Business team members and overly the Technology and Change team leaders.
Managing the Co-ordination of live proving activities for changes raised in country & outside touching on Uganda systems.
Logging, forwarding and tracking changes with the relevant Technology and Change teams
Preparing and updating UAT plans.
Managing all test environment to ensure they are available as and when required for testing and E2E testing
2. IT Rigour (20%)
Ensure that an operational rigour culture is firmly embedded through the provision of regular awareness training and support.
Ensure by testing / monitoring the effective and timely resolution of internal and external audit findings.
Work closely with Compliance, Legal, Business Risk, Fraud Investigation, Center Manager and Team Managers to embed operational rigour, conformance, and share best practice.
To carry out snap checks whenever called upon
3. Team Work (20%)
Principle point of contact for country and international teams on UAT
To manage the resources assigned to the UAT team
Build and maintain effective relationships with key players locally (Team Leaders and Testers), ensuring clear accountabilities for risk, compliance and governance, supporting Team Leaders in developing their people, maximising their potential, achieving business goals and feeding into Performance Development measures.
Work closely and cross-sectorally with local country teams, Compliance, Legal, Fraud, and Business Risk teams.
Qualifications, Skills & Experience:
- The applicant should possess a Bachelor’s degree in Business related field(an IT degree is an added advantage)
- Additional Professional ITIL Managers Certification or Equivalent
- ITIL v3 Expert
- At least five years’ banking experience
- At least two years experience in IT exposure
- A minimum of two years service management experience
- At least three years’ exposure to Architecture Planning
- At least two years’ experience in a Leadership role
- Good understanding of banking (retail and commercial), core banking applications, IT Architecture, Change Framework and testing methodologies.
- An operational perspective and an understanding of how the testing team fits and contributes to the projects and the business changes.
- Practical knowledge of testing tools, automated as well as manual testing.
- Proficient in “desktop” applications (Word, Excel, Access, PowerPoint).
- Strong management skills.
- Good project and release management skills.
- Strong team ethics. Whether functional, cross-functional or across different business and country, ability to create a friendly and focused team environment.
- Need to multi task in support of the resolution of complex business problems in different countries.
- Take full responsibility for own Performance Development.
- Knowledge of Retail, Corporate and all other products offered by Barclays and the way they relate to available systems.
- Good knowledge of Barclays core systems.
- Good knowledge of the Barclays Change Governance Framework
- Prior knowledge of user acceptance testing and change implementations.
- Extensive experience in relationship management.
- Good working knowledge of working within a complex matrix management structure to deliver the end business objective.
- Policies and Governance knowledge within the Group and local legislation.
- Detailed understanding of Data Protection principles.
- Comprehensive Knowledge of Bank systems.
- Detailed knowledge of products and services offered by the business.
- Knowledge and understanding of the Group Operational Risk Framework
- Able to perform UAT testing on the various banking systems and change management.
- Experience in effective implementation of new systems in a controlled environment.
- Proven skills and experience in dealing with teams across the business and managing staff at all levels.
- Excellent communication skills, both written and verbal.
- Experience in working in a multi-cultural environment.
- Experience of working within a cross-country.
- Experience in working with project teams.
- Possess the ability to deal with uncertain business objectives
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453
Or email: barclays.uganda@barclays.com
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