Organisation: Barclays Bank
Job location: Kampala, Uganda
Deadline: 27th December, 2013
Reports to: Head of Cards Issuing
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Job Summary:
The Portfolio Manager will be responsible for team coordination, ensuring that processing team processes work received from the sales team well and delivers it to Barclaycard operations in good time
Key Duties & Responsibilities:
1. Portfolio Management and Service 85%
- Designing and implementing key interventions to grow card usage for active cards and meet laid down growth targets.
- Develop strategies to ensure increased activation of cards by the inactive card base.
- Provide data that will enable the sales team to drive their sales targets.
- Satisfy client’s ongoing financial planning needs identified by Portfolio MI analyst and develop strategies and plans to implement unique customer solutions as appropriate such as Loan on Card and Loan on Phone products.
- Optimize portfolio potential in conjunction with Product Manager, planning/undertaking effective marketing campaigns.
- Establish and develop card usage opportunities to meet the clients’ needs, introducing and working in conjunction with segment specialists, key among which will be Marketing.
- Optimize portfolio potential in conjunction with Sales Manager/Portfolio manager by supporting the various campaigns that the portfolio team runs with.
- Liaising with other departments to ensure smooth low of work and that customer queries are resolved in the shortest time possible.
- Customer service and complaints management
- Push Installments products, Spend Campaigns, CLM Model and Upgrades, pre approved card sales.
- Ensure Barclaycard Operations within the service level agreement times and sending weekly request to customer service for generation of LOP/EIP advise letters. Ensure delivery of Pre approved card application forms to CROPS.
- Generating daily reports on processing activity.
2. Business Management 10%
Ensure that targeted level of business results (i.e. income, costs, client satisfaction and client recruitment) for jobholder’s own portfolio are maintain
Adhere to standards, legal and regulatory, in accordance with the Barclaycard guidance
3. Staff Management 5%
Implement and maintain a coaching and training programme for the Portfolio team members.
Manage and motivate staff recognizing outstanding performance
Lead and direct staff to achieve business objectives
Qualifications, Skills & Experience:
- The applicant should possess Good knowledge of the Card Industry
- Good understanding of Barclaycard operations and products
- A good understanding of Barclaycard’s systems, processes and procedures
- Detailed knowledge of the Bank’s telephone service standards
- A good understanding of the techniques of Performance Management
- Good understanding of the call centre management information systems
- Experience with call centre operations preferably in the banking industry
- Good knowledge of the Credit Card Industry
- People Management skills
- Communication and Presentation
- Excellent business awareness
- Business management skills
- Performance management skills
- Resource management skills
- Relationship management skills
- Team building skills
- Excellent PC skills
- Excellent planning skills
- Good networking ability
- Integrity and professionalism
- Excellent communication skills
- Forward Planning
- Good analysis and Judgment
- Quality Conscious
- Adaptability
- Developing People
- Ability to prioritize
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453
Or email: barclays.uganda@barclays.com
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