Job Title: Head of Distribution-VP - 00140488
Organisation: Barclays Bank
Job location: Kampala, Uganda
Deadline: 19th December, 2013
Reports to: Retail Director
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Job Summary:
The Head of Distribution will be responsible for the;
Interpretations of overall Retail Strategy into implementable short term steps and communicate it to the Retail branch network.
Analysis of information received through the branch network and provide recommendations to the Retail Management Committee for input into short, medium and long-term Retail strategy in-country
Key Duties & Responsibilities:
1. Branch Network Integration 40%
Review the total performance for all branches in the region on a monthly basis and develop short term strategy shifts to ensure that overall performance targets can be met.
Communicate strategy changes to Regional managers and area managers and ensure that any target changes are agreed.
Recommend to the Retail Management Committee whether to open or close branches within his network.
Review incident reports raised and provide guidance for future prevention
Identify areas of improvement for existing products and processes.
Create and identify strategies around this.
Initiate plans for reduction of provisions, product and process improvements
On invitation from the Retail Director present Retail initiatives to CMC
2. Network Administration 25%
Signoff of all budgeted branch expenses above Regional manager and Area manager limits. Only unbudgeted expenditure needs to be referred to the Retail Director.
Signoff all dormant account and all other refunds above Regional manager and area manager limits.
Hold cost centre for network related non branch expenses such as disturbance allowance, transportation costs e.t.c. Responsible for managing costs within budgets for these items.
3. Resource Management 10%
Develop and communicate an annual plan to optimize the resources (financial, human and physical) as agreed with the Retail Director. Involve Regional and area managers in developing the annual resource plan.
Build and develop a high performing team through embedding performance development and coaching. Discuss and finalise Performance Development Plans and ratings for all branch managers in the area.
Develop direct reports – identify potential leaders within a group of direct reports and ensure that development opportunities are created.
Create an empowering environment for direct reports, encouraging individual ownership and initiative
Determine and manage Training Needs Analysis and Succession plans for Regional and Area Managers and ensure they do the same for all their staff.
Effective resource management/ planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports. This includes evaluating requests from branch and area managers for additional staff, and may reallocate headcount between branches, within overall area headcount budget.
Sign off leave requests received from direct reports.
Initiates charges for direct reports when required, follows discipline process, together with HR and an independent chairperson.
Dismissals are signed off by the functional head.
May act as appeals chairperson in cases that were unresolved during the first disciplinary enquiry, except for dismissal cases that have to be appealed to the MD. Also acts as first level escalation point for grievance cases.
Research product sets in the UK and Europe and feedback suggestions to the product Team for further investigation.
Research competitor products in the local market and make suggestions on improvements or changes to product.
4. Customer Service 10%
Act as the escalation point for HOT complaints. Visit high net worth or key clients on request from the Regional/Area manager.
5. Contribution to the Team 5 %
Provide cover for the other Regional managers, or Retail Director when required.
Provide honest, direct and constructive feedback to others.
Deputize for the Retail Director when required.
Share knowledge experience and best practice with team members, branch managers and the broader business.
Proactively interact with internal service providers to ensure a high level of customer service.
6. Project Management 10%
Project manage all major organizational changes such as organizational structure changes or process changes within regional network.
Qualifications, Skills & Experience:
The applicant should be a graduate or possess relevant experience to compensate
A minimum of three years Retail Management experience in a large branch
People Management Skills
Broad knowledge of the full Barclays Retail product set in-country, Local Business services, and Corporate Business services including Treasury.
In-depth understanding of technical support systems e.g. Brains, WinFos
Good understanding of Barclays Retail in-country strategy, operating structure and interface with other functions
Detailed working knowledge of Risk and Credit policies and procedures
Good understanding of group structure and interfaces with other functions
Detailed understanding of people policies and procedures
Up to date knowledge of competitor and market activity in local area
Communication and Presentation
Business Management Skills
Performance Management skills
Resource Management Skills
Cultural and Change Management
Strong networking skills, both for internal and external networks
Team-building
Excellent planning and organizational skills
PC Skills
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
No comments:
Post a Comment