Organisation: MultiChoice Uganda Limited
Job Location: Kampala, Uganda
Reports to: Operations Manager
About Us:
Our client MultiChoice Uganda Limited is a proven market leader in the provision of subscriber management services for Pay TV options such as DStv and GOtv has succeeded in making world class Pay TV services easily accessible at affordable prices to a wide cross section of TV audiences across all the key towns in Uganda.
Key Duties and Responsibilities:
- Ensure world-class service levels for all satellite/terrestrial installations
- Conduct sampled site visits and ensure quality installations weekly
- Establish and maintain operational processes to achieve optimum service levels
- Adopt best practices in technical operations
- Telemetry usage and management (event and fault logging)
- Streamline processes, operational efficiency and cost effective delivery
- Work with the Operations and Sales Manager to assist high end clients
- Compile and submit timely reports as per weekly site checks done
- Provide hands on support for installer agents and dealers to perform quality installations and rectifications in the field
- Identify individual training needs and together with the trainers develop plans for immediate and long-term performance improvements.
- Proactively solve problems and provide timely resolution to ensure minimal impact to customer satisfaction.
- Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.
- Offer support to the supervisory team in to attaining the agreed service level objective and quality through real time monitoring of installer agent performance thus reducing call centre traffic
- Interact and coordinate all design activities with BTD Engineering department
- Ensure effective implementation of new firmware/software/hardware on various broadcast equipment/systems/platforms
- Take ownership of own training requirements and up-skilling of in-country technical support resources
- Perform any other duties and responsibilities as assigned by the supervisor.
Qualifications, Skills and Experience:
- The applicant should possess a bachelor’s degree in electrical engineering or equivalent, three of which in a role related to technical broadcast
- Possess the ability to work at heights above ground level including masts and tower 50 meters to 200 meters
- Excellent computer literacy skills
- Excellent written and verbal communication, and interpersonal skills
- Self-motivated with a strong work ethic and able to demonstrate a drive for results with a professional approach.
- Excellent knowledge on customer care processes and procedures
- Possess excellent people management, leadership and counseling skills
- Prior experience with staff development, performance management, and cross training
- Possess a high degree of integrity, work ethics, a proactive and positive attitude
- Fluency in English language and at least one local language.
- Be an excellent team player.
- Age: 35 years and below
How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses
Please visit web link below and click Apply now if convinced you have the job requirements
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