Rigour Manager, Card Operations (Barclays Bank)job opportunity

Job Title: Rigour Manager, Card Operations
Job ID: BA3 - 00138848
Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Risk & Governance
Deadline:  16th December, 2013
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.


Job Summary:
 The Rigour Manager will be responsible for;
    Provide training on AML and KYC to all Staff (FTEs and out sourced)
    Deliver KYC  account opening processes and updating of customers information within the business
    Process change mandates in line with KYC guidelines
    Co-ordinate account sampling process
    Provide daily MI on non-compliant accounts
    Manage workflow within the units
    Undertake full responsibility on corresponding to Central Bank of UAE on Court orders as well as Financing for Commercial building inquiries
    Conduct KYC account sampling for all new (retail as well as corporate) accounts opened and ensure remediation of non-compliant accounts.
    Carry out ad hoc KYC account reviewing as and when required to do so

Key Duties & Responsibilities:

1. KYC and AML Training (30%)
    Developing and maintaining all relevant training materials
    Providing AML and KYC training to the staff
    Ensuring achieving of minimum target of training the staff
    Liaising with Compliance to update the training materials and adopt the best required approach
    Liaising with Training Coordinator to ensure smooth and effective training schedules and granular MI is achieved

2. KYC Account Sampling (50%)
    Compilation and submission of periodic returns
    Implement plans to rectify shortfalls in operational service in liaise with the Team Manager
    Ensure effective escalation and resolution of operational issues
    Compile and review on an ongoing basis performance figures/statistics and monitor against targets
    Provide critical information for maintaining ongoing relationships with internal customers
    Adhere to service levels within teams, internal customers.
    Implement processes to ensure achievement of service levels
    Initiate actions to overcome problems identified in meeting the service levels
    Act as Key points person in policy and guidance cascading and escalation of issues
    Implement the control and monitoring of performance within the unit  
    Embed and control  performance measurement within the business
    Oversee quality controls and checks within the units in order to maintain high standards
    Adhere to procedural compliance which may include sorting Audit Exceptions and rigour issues.

3. Others (20%)
    Support the Team in interpreting and communicating local and group policy covering operations within the team.
    Ensure adherence to statutory legal and group requirements within the business
    Ensure timely returns on regulatory and court requirements.
    Ensure effective utilization of resources and maintaining appropriate staffing levels for KYC related duties.
    Establish and maintain effective working relationship with internal customers.
    Ensure that the integrity of the quality and service within the units is achieved

Qualifications, Skills & Experience:

 The applicant should possess previous experience to back office operations in a centralized environment
     Previous experience of training and managing staff in a centralized environment.
    Detailed knowledge of the Bank’s Policies and procedures covering back Office
    Detailed knowledge of the Bank’s bookkeeping procedures, business rules and systems
    General knowledge of services and regulatory requirements of Group reputational risk aspects
    Good understanding of productivity/ performance  management techniques
    Good understanding of risk controls and its applications
    Risk management skills
    Effective people management and delivery of complex challenges in rapid timescales
    Multi disciplinary team facilitation and influence up to senior management levels in order to promote ideas and concepts as required
    Communication / Influence
    Good Planning / Organization skills
    Performance Management skills
    Problem Solving / Decision Making
    Good PC skills

How to Apply:

If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com