Job Title: Customer Service Representative
Organization: Fenix
Job location: Kampala, Uganda
Job Summary:
The Customer Service Representative will be responsible:
· The provision of a readily available, service focused, knowledgeable and experienced points of contacts for new and existing customers
· Ensure the customer needs are identified and fulfilled efficiently and cost effectively.
· Maintain high level of integrity and ethical standards.
Key Duties and Responsibilities:
· Manage the Fenix Uganda Customer Service Line and provide high quality customer service to all customers calling
· Ensure that customers are assisted efficiently within the timeframes laid down
· Effectively cross sale company products and pass on sale leads to the responsible persons
· Identify customer needs effectively and book new customers accordingly
· Ensure the customers are fully informed of their rights and obligations.
· Plan daily activities that will mainly be dictated by customer requirements
· Gather complete and accurate data for the potential customers calling
· Implement all the required steps and controls on all the customers to minimize risks
· Call all new ReadySet customers 1-2 weeks after purchase and again 3-4 months after purchase.
· Log all customer phone calls, complaints, questions, broken accessories, repairs and swaps in the correct documents
· Log all customer phone calls, complaints, questions, repairs, broken accessories and swaps in the correct documents.
· Ensure data entered into Fenix Customer Service systems is accurate, high quality and thoroughly captures all information
· Analyze customer service data on weekly basis
· Send a weekly report on customer calls
· Provide recommendations for improving customer service systems on monthly basis
· Provide recommendations for improving Fenix products based on customer service data on monthly basis
· Support in technical trainings for all Fenix staff, partners, customers and technicians as needed.
· Provide ICT support to Fenix office and staff members
· Attend any other duties assigned to him by other departments, especially those related to key sales and marketing needs.
· Support in the sales and operations as needed.
How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses
Please visit web link below and click Apply now if convinced you have the job requirements
Click Here
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