Job Title: Relationship Manager, Enterprise Banking - 00134611
Organisation: Barclays Bank
Duty Station: Kampala, Uganda
Deadline: 7th November, 2013
Reports to: Head of Cash Management
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Job Summary:
The Relationship Manager, Enterprise Banking will directly lead a team of Enterprise Business Bankers covering a portfolio of SME Banking customers.
The primary objective is to maximise risk-adjusted portfolio contribution.
To manage and sustain a portfolio of SME Banking customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.
Key Duties & Responsibilities:
1. Sales and Service 40%
Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
Conduct customer meetings that have well defined call objectives, desired outcomes and a well-constructed plan.
Deal with and find solutions to customer complaints
Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes
Conduct annual and if appropriate, interim reviews of customers borrowing facilities
Conduct annual and if appropriate, interim reviews with non-borrowing customers
Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively
Provide leadership in areas of expertise, particularly in the structuring of credits and the provision of products and services to customers.
2. Business Management 30%
Manage team’s performance against key financial (risk-adjusted contribution) sales, service and operational targets.
Consult customer owners/managers on financial/ credit issues and general business practice/ideas.
Work closely with the Head of Enterprise Banking in driving and delivering business performance in the country
Research, create and follow up on a target list for potential new business
Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
Work in close partnership with Associate Relationship Managers and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with existing policies/guidelines.
Control the quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies
3. Staff Management:
Lead a team of Enterprise Bankers within the SME team using a team based management approach
Help team members to identify strengths and weakness in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
Coach team members on relationship development, service quality and risk management.
Assess Enterprise Bankers on performance against contract. Review and input Performance Development Reviews.
Qualifications, Skills & Experience:
The candidate should possess extensive knowledge of the knowledge of the Core set products
For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers
A good knowledge of the products and services available in the SME Banking Sector is also required
A broad understanding of policies and strategies within the country as they relate to the demands of the customer base
Good understanding of Country and CBRM guidelines and credit risk policies
Knowledge of the Barclays Africa & Middle East Change Governance Framework
Solid understanding of value based management principles
The applicant must have attended License to lead programmes: D,C & G, Interviewing skills, PD Training, Coaching and mentoring, D&I
Outstanding relationship and interpersonal skills
Strong selling and negotiation Skills
Strong Presentation Skills
Relationship Skills
Credit Risk Skills
Leadership and Team Skills
Communications Skills
Commercial/sales focus
Business development
Managing Relationships
Highly Innovative
Adaptability
Decision Making
Team Results
Active Listening
Highly analytical and good judgment skills
Training to affect effectiveness in this role
Internal and external senior risk assessment and management
Good Presentation skills
Influencing and Negotiating
Man-management/development skills
Performance Management
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
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