Team Leader, Card Operations (Barclays Bank) job opportunity

Job Title: Team Leader, Card Operations
Job ID: BA3 - 00138818
Organisation: Barclays Bank
Location:  Kampala, Uganda
Reports to: Card Operations Manager
Deadline:  16th December, 2013
About Barclays Africa:

Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).


Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.


Job Summary:
 The Team leader, Card Operations will be responsible for;
    Responsible for ensuring that all items to be prepared for posting are properly authorized and within sanctioned limits
    Responsible for the integrity of the quality and service in the appropriate unit to ensure no lapses.
    Be responsible for the control and monitoring of cost elements within the unit  
    Establish and maintain effective working relationship with internal and external customers.
    Ensure that service levels are maintained and adhered to.
    Direct and motivate staff.

Key Duties & Responsibilities:
1. Business Management (70%)
    Co-ordinate, monitor and oversee the activities within the Unit
    Responsible for the control and monitoring of cost elements within the unit  
    Establish and maintain effective working relationship with internal and external customers.
    Ensure that service levels are maintained and adhered to.
    Supervise work flow to ensure no back logs and held over work.
    Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
    Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organization.
    Implement plans to rectify shortfalls in operational service
    Achieve individual operational performance targets and support the achievement of team targets.
    Achieve individual customer service targets (both internal and external) and enable the achievement of team targets by ensuring that team members work within relevant service level agreements.

2. Team Leadership (25%)
    Develop and agree individual performance objectives, standards and targets for staff under direct control
    Review regularly performance against agreed objectives
    Provide ongoing coaching and feedback
    Identify training needs and recommend to the Manager training plans to satisfy those needs
    Ensure quality performance management processes and practices are undertaken
    Lead the team ensuring they are highly motivated and energized.
    Embed PD and personal development for staff in the unit.
    Embed World class customer service.

3. Self   (5%)
    Agree performance development objectives with the line manager.
    Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.


Qualifications, Skills & Experience:
  The applicant should possess good working knowledge of the Card Industry processes.
    Good working knowledge of operational risk and rigor requirements and standards applicable to the relevant processes and procedures.
    Working knowledge and understanding of relevant legislation e.g. Visa and MasterCard Regulations, Money Laundering, service standards, health and safety standards etc.
    General awareness of Barclaycard International goals and objectives.
    Financial accounting knowledge
    Knowledge of the card centre operations.
    Good Analytical skills
    Excellent communications Skills
    Good Interpersonal skills
    Good numeracy skills
    Quality consciousness
    Good personal organization skills
    Good team ethic
    Basic problem solving
    Excellent customer awareness
    Keyboarding / PC skills

How to Apply:

If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com